We have several trained and qualified people to assist you with your order. However, we are one of the only plating companies that allow you to “assist yourself”. All of our customers can access their orders on our website. They can check status, expedite, change ship methods or simply track the orders as they are processed through our facility. Additionally, we provide the shipping detail which is hyperlinked to the freight company’s website to automatically provide tracking detail (UPS, FedEx, etc. ). We also provide online copies of the Packing Lists and Inspection C of C’s, so that you can download these as well.